Payment for products: Must be made in full before the selected flooring is cut or removed from the store. Payment can be made by cash, card, or bank transfer. Credit is given only at the discretion of management.

Payment for services: Must be made to the fitting team via cash or bank transfer. Any payment made for services to Carpets Direct Bristol Ltd. will incur a 20% surcharge.

Provision of Services: Carpets Direct Bristol acts solely as an intermediary in arranging for services through independent sub-contractors. While we regularly maintain quality control to ensure high standards, we are not liable for the actions, omissions, or services provided by these sub-contractors.

Measurement and fitting: The fitting team will take measurements of the site. If you insist on using your own measurements, we cannot be held liable for any discrepancies between the product and the required coverage. We will not provide you with the measurements taken.

Cancellation or rearrangement policy: If you need to cancel or rearrange your fitting appointment, you must give at least 48 hours' notice. Failure to provide adequate notice may result in a cancellation/rearrangement fee. Management reserves the right to cover its costs with any monies paid.

Liability: We cannot be held liable for any damage or injury caused by the fitting team or the products they install. We will take all necessary precautions to ensure the safety of the team and your property during the fitting process. We also recommend waiting at least two weeks after painting/wallpapering for any new flooring to be installed.

Site preparation: It is your responsibility to ensure that the site is clear of any furniture, obstructions or debris. Any old flooring and/or beading must be removed beforehand unless agreed otherwise. If the fitting team arrives at the site and finds that it is not ready for installation, we reserve the right to reschedule the fitting appointment and charge an rearrangement fee.

Returns/Exchanges: We will accept the return of non-cut products with a corresponding receipt, provided they are in new/saleable condition as determined by management. We do not accept returns or exchanges for cut products. Certain products, particularly those that are specially ordered, may incur a restocking fee when returned.

Floor preparation/levelling: We can quote for preparation and levelling service if required. This includes any necessary subfloor repairs, the application of levelling compounds, or the fitting of appropriate underlays. The cost of floor preparation/levelling will be determined by the scope of the work required and will be provided in a separate quote.

Furniture moving: We can offer furniture moving for an additional fee. However, we cannot be held responsible for any damage caused to the furniture or surrounding areas during the process. It is your responsibility to ensure that all valuable and fragile items are removed from the area prior to our team's arrival.

Unforeseen Installation Requirements: Please be aware that certain unforeseen issues, such as, but not exclusive to, the need for floor levelling, door trimming, additional silicone, or underlay, may arise during the installation process. These requirements are not always foreseeable or predictable in advance. In such cases, it is necessary to promptly address and resolve these issues to ensure the successful continuation of the installation. Any associated costs for addressing these unforeseen requirements will be communicated and need to be covered for the works to proceed smoothly.

Installation dates: We will provide an estimated installation date when we receive your order. However, this date may be subject to change due to unforeseen circumstances. We will notify you as soon as possible if this is the case and provide you with a new estimated installation date.

Product variations: Natural and synthetic flooring products may vary in shade and grain, and therefore cannot be guaranteed to be an exact match. Samples are provided for indicative purposes only and do not guarantee a match. The final product may vary from the sample you have seen in store or online.

Complaints and Issues: All complaints or issues must be raised with Carpets Direct Bristol via email, accompanied by corresponding images and relevant customer information. We also request that you state your desired resolution in the email to help us address your concerns promptly and effectively.

Force Majeure: We shall not be liable to you for any failure or delay in performance of our obligations under these Terms of Service arising out of any event or circumstance beyond our reasonable control including, but not limited to, acts of God, fire, flood, lightning, pandemic, war, revolution, terrorism, riot, civil commotion, strikes, lockouts, fuel or power shortages, national or local emergency, or any law, regulation, ordinance or other act or order of any court, government or governmental agency. In such an event, we will make reasonable efforts to resume performance of our obligations as soon as practicable.

Site inspection: The fitting team will conduct a site inspection prior to installation to assess the condition of the subfloor and ensure that it is suitable for the installation of the chosen flooring product. If the subfloor requires additional work, such as levelling or repair, we will provide you with a quote for the additional services.

Product selection: We offer a wide range of flooring products, and our staff are trained to provide advice on the best product for your specific needs. However, the final product selection is your responsibility, and we cannot be held responsible if the product you choose is unsuitable for your needs.

Product warranties: Many of our products come with a manufacturer's warranty, which we will assist with if you experience any issues with the product during the warranty period. Any warranty claims are subject to the terms and conditions of the manufacturer's warranty.

Product installation: The fitting team will install the flooring product in accordance with the manufacturer's guidelines and industry best practices. We cannot be held responsible for any issues arising from non-compliance with these guidelines or for any pre-existing conditions in the subfloor that may affect the installation.

Completion time: We will provide you with an estimated completion time for the installation, which will be dependent on the size of the area, the type of product, and the extent of any additional services required. We will make every effort to complete the installation within the estimated timeframe, but cannot guarantee an exact completion time.

Communication: We will keep you informed throughout the installation process and will provide updates on any unexpected delays or issues that may arise. We ask that you provide us with accurate contact information so that we can communicate with you effectively.

Customer satisfaction: We aim to provide a high-quality service and will do our best to ensure that you are satisfied with the product and installation. If you have any concerns or complaints, please contact us directly, and we will make every effort to resolve the issue to your satisfaction.

Insurance: We carry appropriate insurance coverage for our business operations, including public liability insurance. However, we cannot be held responsible for any loss or damage that is not covered by our insurance policies. It is your responsibility to ensure that your own insurance coverage is adequate for your needs.

Cleaning and Waste Disposal: Please note that our services do not include vacuuming or cleaning of the premises after installation. Any waste generated during the installation process will be left in a designated corner unless disposal arrangements have been made and paid for in advance or agreed upon prior to installation.

Door Trimming Considerations: Please be aware that door trimming may become necessary during the installation process, even if it was not initially assessed or quoted for. While we are prepared to remove doors if they pose an issue, we cannot guarantee that door trimming will always be feasible. If door trimming can be accommodated, it will be treated as an additional service and will incur extra charges

Post-Installation Appearance: Temporary bubbles or creases may appear after installation, which will naturally fade. Vacuuming the next day can help. We may address these issues at our discretion, following our complaints procedure

Safety: The fitting team will take all necessary safety precautions during the installation process, including the use of safety gear. We ask that you keep children and pets away from the work area during installation for their safety. We also ask you to inform us of any pets in the home. Please inform the fitting team of any known hazards.

Dispute resolution: In the event of a dispute, we will attempt to resolve the issue with you directly. If we cannot reach a resolution, we may suggest using a mediation service or third-party arbitrator. The finality of resolution is solely at the discretion of Management.

Silicone Finish Service: The application of silicone is considered an additional chargeable service. This includes the cost of the silicone material and the associated labour for its application. The purchase of silicone and the provision of additional labour for the silicone finish are separate from the standard installation services and will incur additional charges.

Solid Plank Fitting: Installation of solid plank flooring (e.g., laminate, LVT, engineered wood) involves fitting each space separately, divided by a doorbar. Opting for a continuous pattern without doorbars incurs additional labour costs. Customers must communicate this preference during the initial consultation for accurate pricing.

Storage of Purchased Products: Once a flooring product is purchased, we will store it for up to one month at no additional charge. After this period, we will notify the customer, and storage fees will be incurred. If the customer fails to arrange collection or delivery within this period, additional storage fees will apply.

Price Match Guarantee: Our price match guarantee applies solely to written quotations obtained from retailers located in our immediate or surrounding area. The quotation must be for a "fully fitted" service that includes all associated services as detailed in the quotation. Please note that online retailers are excluded from this guarantee.

Debt Collection and Legal Action: Carpets Direct Bristol reserves the right to pursue due or overdue invoices through a partnered debt collection agency and/or the courts. Any costs associated with these actions, including but not limited to collection fees, legal fees, and court costs, will be borne by the customer.

Amendments: We reserve the right to amend these terms and conditions at any time. Any changes will be effective immediately and will be posted on our website. Your continued use of our services constitutes acceptance of any changes to these terms and conditions.

Entire Agreement: These terms of service constitute the comprehensive agreement between you and our company concerning the acquisition and installation of our products and services. All prior agreements or understandings are rendered void by these terms of service. This agreement encompasses the complete understanding between you and our company upon the purchase of our products and services. The entirety of this agreement is binding and acknowledged by the customer at the point of purchase, signifying a comprehensive and definitive agreement.